How to update Your EON card to EMV Smart Chip Card

October 31, 2017

UPDATE 11/24/2017: Finally! received an email saying my EON EMV Card is ready for Pick up, saying “XXXXXXX, your all-new EON card is ready for pick up. You can now pick up your all-new EON card! Don’t forget to bring the original ID you used when you updated your info online and present it to our Sales and Service Officer in the branch to claim your card.”

UPDATE 11/23/2017: Received an text update from Unionbank that my card is finally shipped, saying “Yahoo! Your new EON card is on its way to your branch. Sit tight and you’ll hear from us again once it’s ready for pick up. Ref No CBRXXXXXXXXXXX.”

UPDATE 11/21/2017: After almost 20 days of waiting. Finally! I just received a text message from Unionbank saying “Hey there! We’re now prepping your new EON card for delivery to the branch. We’ll text you again once it’s ready for pick up! Ref No CBRXXXXXXXXXXX.” Maybe UnionBank has lots of application to process that’s why it takes almost 3 weeks to process your application. But if you have concern don’t hesitate to contact UnionBank at 1-8000-1888-2277

Hi Guys! Today, I just received a letter from UnionBank regarding the all-new EON card they’re offering – the EMV smart chip. It’s a replacement to the existing Magstripe Debit card which is no longer or cannot be use beyond December 1, 2017. The letter has lot’s of information regarding the card and how to upgrade yours.

You’ve Always Been Ahead of the Curve
You were on the front of discovering new ways to earn and spend when linked your EON account to PayPal. You’ve had the cashless experience when you used EON to pay at stores, and you were amonth the first to explore what technology made possible beyond traditional banking services.

And EON has always worked through technology to provide an experience that simply feels at home – even enjoyable – to you.

Now it’s time for the next step in your journey through the EON wonderland!

Get your all-new EON card with an EMV smart chip to keep your money extra-safe.

So, How do you upgrade your EON card to EMV Smart Chip card?

It’s very easy and simple, for EON card holder just visit Fill up and update your EON information in it. You also need to upload your latest photo and a valid government ID. Don’t forget to fill up the pick up point as well, this is where you’ll claim your new EMV Smart Chip card.

Once done filling up, you’ll be notified in 5 to 7 days for the update of your application. You’ll also received a follow up text and email.


  • Reply
    EON for the Digital Me (Debit Card) – My Blog, My World
    October 31, 2017 at 3:07 pm

    […] UPDATE -> […]

    • Reply
      Ma. hazel paguntalan
      March 5, 2018 at 9:14 am

      Got your updated info! We’ll let you know on or before Mar 06, 2018 if you can already pick up your all-new EON Card. Ref CBR2002189******.. Greatday po yan ang txt sa akin ng eoncard.. so sinagot ko namn okay na daw… postal id ang gamit ko and then next day ng txt sila ulit ng ganito… Uh-oh! The photos you uploaded didn’t come out clear. Don’t worry, go to to upload a new one. We put in tips to help you out. Ref no CBR2002189****** .papano po yan mam thanks.. kindly check my eoncard status? thank you

  • Reply
    Shiela Rose Cruz
    November 4, 2017 at 11:32 pm

    I requested my EON OCTOBER 12, and never had any updates from the support or whoever is responsible to send updates until I made a follow up a week after. I received their response a day after, they told me they were still checking. And it took another 24 hours to wait and they said there was an issue with the identification card I uploaded. I was so frustrated with the process because I never knew there was a problem because I was not updated, good thing I didn’t go to the branch on the expected date of release because I might have wasted my time on the line. And then I never heard anything from them again and so I made another follow up. It took until November 2 to resolve it and finally got a notification that it’s ready for pick up. Just sharing my experience. And also, I didn’t receive the email INVITES to UPGRADE on my INBOX, good thing I searched it on my PROMO TAB, I think this is a very important UPDATE from a BANK so why would it be tagged under the PROMOTION TAB on gmail? It should be on the PRIMARY INBOX, right? Well, some clients might have thesame experience or worst, until now still waiting for their EMAIL INVITATION without knowing it’s already on their promotion tab.

    • Reply
      sharon calingasan
      November 21, 2017 at 4:03 am

      am having same problems, may i know how you made a follow up? i called their toll free number since i’m from davao but i got tired of waiting ( my call was on hold for almost an hour ) . when i filled up my details online they said that i will receive an update on or before nov 6 but it’s been almost december ! appreciate your feedback on this, thanks a lot!

      • Reply
        February 3, 2018 at 11:02 am

        Hi Sharon,

        Sorry for the reply.
        Nag text po sila sakin na puede ko na ma claim ang EON Card – sobra 1 week ko narin sya na claim sa UnionBank Branch.

  • Reply
    Shiela Rose Cruz
    November 4, 2017 at 11:37 pm

    By the way, I just wanna ask some questions because I might get a quicker response here, should I create a new online bank account or will the old unionbank eon online account that I have will sync automatically with the new one digital eon?

    Also, the old EON account that I have doesn’t have minimum balance, will it work themsame way?
    Will it have a cash limit now? Like the onw that I saw , LITE EON, PLUS EON ect…?

    Thank you in advance. Have a good one!

    • Reply
      November 5, 2017 at 2:42 pm

      Hi Shiela, in the EON login page, there is a button in the bottom left corner ‘CHANGE PRIMARY ATM CARD’, just press the CLICK HERE and fill up the Debid Card information..

  • Reply
    December 11, 2017 at 11:22 pm

    How to get new photo if my first photo not clear to get emv smart chip

    • Reply
      December 12, 2017 at 1:50 pm

      Hi Romela, just wait for there text message or email update and if there is problem with your photo they will let you know..

  • Reply
    Franco Clarette
    January 17, 2018 at 7:59 am

    I received a text message on my cell phone, it says GOT YOUR EON CYBER ACCOUNT APPLICATION. WE’LL LET YOU KNOW ON OR BEFORE 01/16/2018 IF YOU CAN PICK UP YOUR EON CYBER CARD. REF.CBR 0201********************
    But until now Union bank tells me to call up their hotline number which is very difficult to connect to customer service representative. Please help.
    My email is

    • Reply
      February 3, 2018 at 11:55 am

      Hi Sir,

      Sorry for the late response.

      I have received my EON Cyber Card more than 1 weeek and I know someone na na claim nya ang EON Cyber Card nya like almost 1 month.

    • Reply
      March 7, 2018 at 8:49 am

      Di ba sila mag-eemail to at least acknowledge man lng your application? After kasi mgclick ko nung send wala eh. Usually naman kasi pag ganyan mag-thank you bla bla. Tas eemail sila. Tanong ko lang kung ganun din ba yung sa inyo.

      • Reply
        March 14, 2018 at 7:59 am

        Hi Caha, yep.. ganun din sa amin, wla kaming na tangap na confirmation or anything.. kaya medyo blanko kami, but after matapos na review mag send sayo email in 2 to 3 weeks..

  • Reply
    melandria romero
    February 20, 2018 at 5:59 am

    the page is asking me for a cyber account number and i don’t have one, what should i put there?

    • Reply
      March 14, 2018 at 8:02 am

      Hi Melandria, are you using EON CYBER? or the EON starter? This is for EON CYBER who still using the old card.

  • Reply
    March 5, 2019 at 9:14 pm

    helo guys,
    how long does it usually take for level up eon cyber ?
    because since 23,Jan 2019 untill now, no update at all of my new eon card

  • Reply
    May 7, 2019 at 10:04 am

    I am clicking the UPLOAD PHOTO but it wont let me

  • Reply
    January 9, 2020 at 10:11 am

    Hi, if ready to pick up na po ung card. Pwede ba Philhealth ID at NBI clearance lang ipakita?

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